Inherent disagreements over appraisal feedback are not uncommon in organizations. The task becomes more challenging while dealing with the soaring expectations of Gen Y executives in the new age economy.
An irate customer e-mails a complaint that causes a supervisor to fire off a text message from his BlackBerry to the employee who handled the customer.
In the 21st century, we cannot continue to emotionally abuse our most valued assets (employees) with the annual bloodletting called performance evaluation.
