SHRM’s HR Knowledge Center is staffed with experienced, certified HR professionals who develop content and are available to respond to your HR-related information requests.

Self Service

Express Request

Developed to give you quick access to resources on frequently-asked and topical HR issues, Express Requests are available on over 100 topics 24/7. 

Contacting an HR Knowledge Advisor

Hours

8:30 a.m – 8: 00 p.m. EST

E-mail

Send your request by email 24/7! Requests typically take 1-2 days for response. E-mail is best for detailed or complex  issues that may require research or documentation.

Phone

If you have a question or issue that requires discussion, contact us by phone at 1-800-283-SHRM – select option 5 when you hear the recording begin (US only), 1-703-548-3440.  Please have your SHRM membership number readily available.

Live Chat

Live Chat service has been suspended until further notice so we can better respond to members’ phone and e-mail requests in a timely manner. Our Knowledge Advisors are available via phone from 8:30 am – 8:00 pm ET and via e-mail.

Information about the HR Knowledge Advisor Service

• The HR Knowledge Advisor service is not available to student members.
• This service is provided as general information and is not a substitute for legal or other professional advice.
• Depending on the volume and complexity of member requests, a full response to your question may take 1-2 business days. Please plan ahead when possible.
• If you send an e-mail request and do not receive an automatic e-mail response acknowledging your request, please check to see  if your spam blocker is activated.
• Assistance with member questions that are not directly related to the practice of HR can be found here.  This includes questions about membership, PHR, SPHR or GPHR certification exams through HRCI, seminars, conferences, web casts and any technical problems with the SHRM site.