14/11/2007
Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services (see Figure 1), but how do you decide whether outsourcing or offshoring is right for your organization?
Figure 1. ***graphic here***
In the process of helping a number of companies make the decisions of internal build vs. external outsource, and onshore vs. offshore, certain lessons have been learned:
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