Learning and Development (Including Knowledge Management)

This discipline covers the overall arrangement of the organization in terms of its long and short term plans for development of its human resources. It includes systematic and planned interventions for enhancing organizational effectiveness and development of its employees; training need identification, learning design and providing its people with the necessary skills to meet current and future job demands. Learning and Development also incorporates matters that focus on technology, metrics and other methods of evaluating effectiveness of learning initiatives. This discipline provides further focus on knowledge management and latest trends in training and effective development practices. Talent assessment and development, leadership development and succession planning are encompassed in the Talent Development, Engagement and Retention discipline.


Insider Training

Using internal experts is an effective, affordable approach to teach business skills to your

Careers in Human Resource Management

Are you considering HR as a career choice? Wise decision! Not only do HR professionals contribute to business success through the management of human capital, but the profession itself continues to increase its stature.

Measuring the Returns from E-Learning in Organizations

E-learning has grown to become one of the dependable cogs in the wheel of corporate training to impart skills and knowledge in a self-paced manner.

Research Papers


Scope—This article describes the financial competency challenge, highlights the main issues of concern for employers and HR professionals and provides suggestions for assessment and corrective action.

The purposes of this article are to describe the financial competency...

SHRM Briefly Stated ROI Series

As the number of industrialized nations shift to a knowledge economy, the demand for knowledge workers...

By Daniel G. Groleau, Ph.D., SPHR


Simply stated, andragogy is the art and science of teaching adults. The andragogical learning model postulated by Malcolm Knowles (1984) rests on the premise that teaching adults should differ from teaching adolescents and...

Case Studies

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Tools & Templates

How to Select Employees for a Focus Group

Focus groups are intended to produce representative information. Therefore, it is important to select participants who adequately represent the employee population. Few organizations can devote the resources required to meet with all employees; even if this is possible, such “all hands” meetings are rarely conducted in a way that facilitates...

How to Develop Questions for an Employee Focus Group

Developing questions for employee focus groups seems as if it would be simple, yet even experienced question writers can run into difficulties. Ensuring the questions asked will help achieve the purpose of the study and will be conducive to discussion is no easy task. Developing a question sequence that will provide the most meaningful...

How to Conduct an Employee Focus Group

Focus groups serve a variety of purposes for the human resource professional. They can be used to gather feedback on pilot programs or to check the pulse of the workforce following a major change or reorganization. Focus groups can also be used as a vital and useful supplement to employee surveys. Whereas surveys are most effective at providing...


A sizeable number of writings exist today, which bewail the gap between what is taught at schools and colleges versus what is really needed by businesses to be sustainable in a contemporary knowledge-based economy. Senior business leadership often cites workforce talent as a key concern in global competitive environment. As rightly put forward by...
Subject Matter Expert
In WHAT’S NEXT IN LEARNING AND DEVELOPMENT: REFLECTIONS OF A PRACTITIONER, an article I wrote for SHRM India, amongst other issues, I reflected on ‘boundaries.’ The boundaries of the organization are being redrawn due to varying physical stations of the learner – home, project and base location for example. This blurring may imply that ‘...
I was sitting with the CEO of a mid-size organisation a couple of weeks ago. We were discussing the big challenge - execution of strategy to achieve business results - facing all CEOs today, irrespective of the country they operate in. I have spoken to many CEOs about this challenge while working with their leadership teams to facilitate their...

Featured Books & Publications

Expert Panel Discussion (EPD) The purpose of the EPD was to bring together leading experts in the area of Learning and development (L&D) to examine the current and future context and climate for L&D in India. The agenda was to identify what is going well in L&D today, current and future issues and challenges for L&D, find...
By Janice A. Miller, SPHR and Diana M. Osinski, SPHR, Reviewed July 2002 Introduction The training needs assessment is a critical activity for the training and development function. Whether you are a human resource generalist or a specialist, you should be adept at performing a training needs assessment. This paper will begin with an overview of...
By Amy Mueller, Reviewed July 2002 2/1/2001 If you're like most training professionals, then you're probably engaged in a constant search for ways to present information in an interesting and effective manner. While you may have tried some learning activities in your training programs, these activities may or may not have been effective. One key...