Employee Advocacy and Relations (Includes Employee Engagement)

This discipline covers the overall approach an organization uses to maintain a positive, productive and cohesive work environment within its particular business model and corporate culture. It includes developing, implementing, administering the processes of analyzing the employer-employee relationship; performing ongoing evaluation of employee satisfaction and engagement. It also includes matters that focus on employee communication, motivation and engagement enhancement practices. Aspects of employee advocacy including consistency in the treatment of employees, effective employee communication, complaint resolution processes, and “best employment practices” fall within the ambit of this discipline. Employee Advocacy and Relations also covers employee conduct and work place behavior and etiquette. Matters involving union organization, union elections, collective bargaining and ongoing union-management relations, and resolution of disputes are encompassed in the Industrial Relations Discipline.

Articles

How to Spot Your Difficult Employees?

Here's a look at 10 most annoying workplace characters and tips on dealing with them

Creating a Winning Environment When Work-Life Balance is a Myth
Creating a Winning Environment When Work-Life Balance is a Myth

Sure. There is no such thing as Work Life Balance. What exists at any point in time is a choice, to either choose work or life.

 Love the Work, Hate the Job
Love the Work, Hate the Job

High performers consistently say they “love” what they do. They don’t say “like” or “enjoy,” but “LOVE.” Coincidence? I think not. Looking for proof?

Research Papers

21/04/2010

Scope—This article addresses employers’ responsibility to prevent, manage and mitigate the consequences of workplace violence, including domestic violence. Published reports and research demonstrate the scope of the problem as a major issue for human resource professionals and other corporate officials....

23/12/2010

Scope—This article looks at some of the most common disruptive employee behaviors, identifies the potential risks to the organization if the behavior is not corrected,...

Reviewed/Revised September 2010

Scope—The subject of managing for employee retention involves a company’s strategic actions to keep employees motivated and focused so they elect to remain employed and fully productive for the benefit of the organization. A comprehensive employee retention program can play an important role in both...

Case Studies

By Santo D. Marabella, D.S.W., and Alysa Lambert, Ph.D.   30/9/2010 This case study gives students the experience of practicing, through simulation, how to manage issues such as board governance and leadership, chain of command, flexible work arrangements and resistance to change. This case is designed for undergraduate business majors...
By Douglas Crawford, Ph.D. 30/9/2010 Ten scenarios allow students to practice addressing employee issues ranging from suspected employee theft to personal hygiene. Students are asked to first assume the role of a manager and confront the employee on sensitive issues that frequently occur in the workplace, and then to assume the role of an HR...
By Gill Maxwell  30/9/2010 Changing demographics in the U.S. labor force and in other developed countries such as the United Kingdom (U.K.) and recruitment challenges in some organizations have encouraged more employers to consider work-life balance and flexible working arrangements. Developed for an undergraduate audience, this case study...

Tools & Templates

Developing Human Resource Policies and Handbooks

Employee handbooks give employers an opportunity to inform workers about what employers expect and have to offer. Having a comprehensive yet readable handbook is a smart practice, but handbooks also present challenges: Without thorough preparation and careful inspection, these documents can land employers in legal trouble.

This article...

Isn’t how you communicate to staff just as important as the information you want to share?

31/03/2010    
 
Yes. When employers are considering downsizing, pay reduction or other tough decisions, a communication strategy is the most integral piece to change management. The best way to lessen the blow to morale and productivity is to communicate early, frequently and honestly.

Start with...

A manager inadvertently destroys morale when providing criticism. What tips can I give him?

It is difficult to deliver negative feedback without discouraging the recipient. But motivating employees—even troubled employees—is a fundamental leadership skill.

First, managers and supervisors must fully accept that they have the authority and the responsibility to provide criticism to workers. In some cases, failure to...

Blogs

SHRM INDIA
“In a world where most factors of production are increasingly standardized, where a production line or the goods on a supermarket shelf are much the same the world over, employee engagement is the difference that makes the difference” (Macleod & Clarke, 2008). Employee Engagement is defined as harnessing of one’s complete self (physically,...
SHRM INDIA
We know that these two areas are linked. But what we are yet to understand is which one determines or impacts the other. So in essence, we are trying to answer this core question through the article – Does a flexible workplace lead to a more diverse workforce being there within an organization OR if the organization has a diverse workforce it...
SHRM INDIA
Exit Interviews are usually not perceived as pleasant interactions – some people view it as a venting exercise, some adopt an “advisory” approach of providing solutions to the issues they faced and a lot of people are usually indifferent! So as an HR practitioner, it can be very frustrating to try and gather data or meaning from these discussions...

Featured Books & Publications

By R. Rani Geetha Priyadarshini 18/10/2011 Scope This article traces the growth of Aravind Eye Care Systems (AECS), an integrated eye care major with a significant presence in southern India. AECS synergizes sound economics with social commitment. Our area of focus is the chain’s self-sustaining and organic HR template, which draws and...
By Kathy Gurchiek 3/10/2010 Workplaces that foster employee health and well-being create an environment of improved employee productivity, attendance, retention and engagement, the American Psychological Association (APA) drummed home during its March 2010 conference in Washington, D.C. “There is no one single way to create a psychologically...