Kolkata Forum Meet

Speaker: 
Mr Mohan KG, General Manager (Operations), Location Head Kolkata at Wipro BPO.
The Event is Over

High tea and snacks will be served from 6:00 to 7:30
Session starts at 7:00 pm, and registration will close at 7:30 pm

Mr Mohan KG is the General Manager (Operations), Location Head Kolkata at Wipro BPO.
Skills & Knowledge – Operations Management & Transformation , Strategic Planning , P&L Performance , Process Improvement , Vendor Account and Relationship Management , Complex Contract Negotiations ,Team Leadership & Development

Mr Mohan has wide-ranging experience in all aspects of international call center operations and customer support environment. Proven track record of operational implementation, expansion, and cost reduction, combined with a demonstrated ability to maintain and exceed corporate goals and objectives. Strong capacity to deliver consistent progression in customer and employee satisfaction. Proactive approach to rapid expansion and change management. Proven ability to successfully manage within matrix environments. Analytical ability and strength in setting up and delivering quality processes at transactional level. People management and development skills. Exemplary reputation for integrity and business ethics.

Specialties: COPC Registered Coordinator CSP – (Release 4.0) - 2005
Six Sigma Projects Champion (since 2000)
He is a Bachelor of Engineering, Electrical from R.V College of Engineering, Bangalore and is an alumnus of XLRI Jamshedpur.

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