Employee Advocacy and Relations (Includes Employee Engagement)

This discipline covers the overall approach an organization uses to maintain a positive, productive and cohesive work environment within its particular business model and corporate culture. It includes developing, implementing, administering the processes of analyzing the employer-employee relationship; performing ongoing evaluation of employee satisfaction and engagement. It also includes matters that focus on employee communication, motivation and engagement enhancement practices.

Aspects of employee advocacy including consistency in the treatment of employees, effective employee communication, complaint resolution processes, and “best employment practices” fall within the ambit of this discipline.

Employee Advocacy and Relations also covers employee conduct and work place behavior and etiquette.

Matters involving union organization, union elections, collective bargaining and ongoing union-management relations, and resolution of disputes are encompassed in the Industrial Relations Discipline.