Just as there are guidelines for proper conduct at social events and in the home, there also are guidelines for proper behavior in the workplace. To work successfully with others, it is necessary to conduct oneself according to certain long-standing conventions such as being courteous and respectful to others.

Below are some basic tips. This is not an all-inclusive list and never can replace the benefits of a formal training program.

Mind manners

Some rules of office etiquette simply are matters of common courtesy: Answer the telephone promptly when it rings; be polite, pleasant and courteous when answering the telephone and try to return phone calls in a timely manner. Practice tact and teamwork.

Try to avoid interrupting people at work. Be courteous of common space; clean up after using it.

Be mindful and respectful of others’ time. Do not keep people waiting, or fail to show up for a scheduled meeting without advance notice. In other words, be reliable and punctual.

Try to display a positive attitude toward work and co-workers no matter how bad a day it may be. Remember: Co-workers are not punching bags.

Cubicle crimes

It’s important to respect co-workers’ personal workspaces and to occupy one’s own space in a way that does not offend. Avoid borrowing things from a co-worker’s desk without first asking. Do not snoop into co-workers’ cubicles or offices when walking by and never drop in without first saying hello and waiting to be invited.

Use good judgment when decorating an office or cubicle. Keep noise levels down when talking to others or listening to a personal desktop radio. Do not apply make-up at your desk.

Unseemly sights and sounds

Some behaviors, while rude and irritating in any context, in a workplace actually can affect morale and productivity. Avoid things that may annoy your co-workers, such as snapping or chewing gum loudly in the office, or eating while talking to someone on the telephone.

Try to avoid overpowering perfumes or colognes, keeping in mind that not everyone enjoys the same fragrances. Be discrete and conscientious when coughing or yawning. Avoid annoying or distracting habits such as tapping a pen or cracking knuckles during a meeting or presentation.

The basic rule is the golden rule: treat others the way you wish to be treated.

Please Note: This material is provided as general information and is not a substitute for legal or other professional advice. Contact the Knowledge Center for more information.

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